At Kroger, we’re Fresh for Everyone™. That means every person, every product, every time. So if your produce isn’t 100% fresh, we want you to know we’ll make it right. That’s our freshness guarantee.
Let Us Help Make It Right
In Person
See any associate in Produce or visit the Customer Service Desk.Online or Mobile App*
In Purchase History, select Order Details. Choose the item you need refunded and tap Request a Refund.Talk to Us via Phone or Chat
Call 1-800-KROGERS or chat with us online.In Person
See any associate in Produce or visit the Customer Service Desk.Online or Mobile App*
In Purchase History, select Order Details. Choose the item you need refunded and tap Request a Refund.Talk to Us via Phone or Chat
Call 1-800-KROGERS or chat with us online.*Mobile app refunds currently available for pickup and delivery orders only.
Frequently Asked Questions
If you’d like an immediate replacement for your produce, please bring it back to your store and they will send you home with another batch that’s to your liking.
If you’d prefer, a live representative can process your refund. You can chat with us by going to our Contact Us page and selecting the Live Chat option, or by calling 1-800-KROGERS.
If you’ve arrived home and noticed a freshness problem with your order, there are several options you can choose from to request your refund. You can now request a refund directly from our site or app by selecting Purchase History, navigating to the appropriate order, then selecting Request a Refund on the specific item.
You can also call 1-800-KROGERS to have a live representative process your refund.
Requesting a refund for a delivery order has never been easier. Go to the order in your Purchase History on our site or app and select Request a Refund on the individual item.
You can also call 1-800-KROGERS to have a live representative process your refund.
Price adjustment refunds cannot be processed online. To request a price adjustment, visit our Contact Us page to speak with a live chat representative, or call 1-800-Krogers.
Once your refund is confirmed, it will take 5-7 business days to receive the refund via your payment method.
Where you receive your refund is dependent on whether the item was purchased in-store or online, and on the payment method used for the purchase.
For in-store purchases: Please visit us in-store if you need the refund directly to your original payment method. For refunds initiated by 1-800-KROGERS or by a live chat representative, you will receive a credit on your Kroger Plus Card that can be used towards your next purchase. Monetary refunds cannot be issued online at this time.
For pickup and delivery purchases: Fresh Guarantee concerns will be refunded to your original payment method. For EBT and gift card purchases, please call 1-800-KROGERS for assistance.
Alcohol, gift cards, taxes and fees.
Online EBT refunds are not available at this time. Please call 1-800-KROGERS for assistance with EBT purchases.