At Kroger, we’re Fresh for Everyone.™ That means our customers can expect freshness and quality from every product they purchase, every time they shop with us. So if a customer is ever dissatisfied with their purchase, we want them to know that we’ll make it right. That’s our guarantee.
Let Us Help Make It Right
Online or Mobile App*
In Purchase History, select Order Details. Choose the item you need refunded and tap Request a Refund.Talk to Us via Phone or Chat Online
Call 1-800-KROGERS or chat with us online.In Person
See any associate in Produce or visit the Customer Service Desk.Online or Mobile App*
In Purchase History, select Order Details. Choose the item you need refunded and tap Request a Refund.Talk to Us via Phone or Chat Online
Call 1-800-KROGERS or chat with us online.In Person
See any associate in Produce or visit the Customer Service Desk.*Mobile app refunds currently available for pickup and delivery orders only.
Frequently Asked Questions
- For an immediate replacement, please bring the item back to your store and they will provide a replacement.
- For a refund, you can connect with a live chat representative by going to our Contact Us page and selecting the Live Chat option, or by calling 1-800-KROGERS.
- For pick-up and delivery purchases: Fresh Guarantee concerns will be refunded via the payment method used for the purchase, with the exception purchases placed via EBT and gift cards.
- For In-Store purchases: Monetary refunds cannot be issued online at this time, please head in-store if you need the refund to appear on the payment method. For refunds initiated by 1-800-KROGERS or a live chat representative, you will receive a credit on your Kroger Plus card that can be used towards your next purchase.
If you noticed a freshness problem with your produce, or if you tried a Kroger Brand, Simple Truth, or Private Selection item that didn’t meet your expectations, you can request a replacement or refund.
If you noticed a freshness problem with your produce, or if you tried a Kroger Brand, Simple Truth, or Private Selection item that didn’t meet your expectations, you can request a refund directly from the Kroger site or app by selecting Purchase History, navigating to the appropriate order, then selecting Request a Refund on the specific item. You can also call 1-800-KROGERS to speak to a live representative.
If you noticed a freshness problem with your produce, or if you tried a Kroger Brand, Simple Truth, or Private Selection item that didn’t meet your expectations, you can request a refund directly from the Kroger site or app by selecting Purchase History, navigating to the appropriate order, then selecting Request a Refund on the specific item.
Price adjustment refunds cannot be processed online. To request a price adjustment, visit our Contact Us page to speak with a live chat representative, or call 1-800-Krogers.
Once your refund is confirmed, it will take 5-7 business days to receive the refund via your payment method.
Where you receive your refund is dependent on whether the item was purchased in-store or online and the payment method used for the purchase.
Alcohol, gift cards, taxes and fees.
Online EBT refunds are not available at this time. Please call 1-800-KROGERS for assistance with EBT purchases.